Business Support Services

Executive Business Support

Your business deserves experienced, dependable support behind the scenes. With more than 30 years of executive administrative experience, I become a trusted extension of your team—handling the essential day-to-day operations that keep your business running smoothly while you focus on serving clients and growing your company.

Services may include calendar management, email correspondence, document preparation, internet research, data organization, business communications, scheduling, and customized administrative support tailored to your workflow.


Business Operations & Document Management

Professional, polished documents help reinforce your company's credibility. Whether you need client-facing materials or internal business documents, I provide meticulous attention to detail and a commitment to accuracy.

Services include:

  • Newsletters
  • Brochures
  • Business cards
  • Employee manuals
  • Custom forms
  • Manuscripts
  • Reports
  • Word processing
  • Spreadsheet creation
  • PDF conversion
  • Small business mailings
  • Tax-season preparation of W-2, W-9, and 1099 forms

Client Communication & Telephone Support

Every interaction with your clients reflects your business. I provide courteous, professional telephone support that makes callers feel welcomed while ensuring important messages never fall through the cracks.

Whether serving as your live receptionist during business hours or providing after-hours call handling through an automated attendant, your business maintains a professional presence even when you're unavailable.

Services include live answering, voicemail-to-email delivery, message forwarding, call screening, and customized greeting options.


Accounts Receivable & Invoice Follow-Up

Healthy cash flow is essential to every successful business. I provide professional invoice follow-up services that encourage timely payment while preserving the positive relationships you've built with your clients.

Routine reminders, payment follow-up, and courteous communication help reduce overdue balances while keeping you informed every step of the way.

Collections services are limited to professional invoice follow-up and do not include legal debt collection activities.


Financial Administration

Confidential financial tasks require accuracy, discretion, and experience. Having supported businesses with domestic and international banking for more than two decades, I understand the attention to detail these responsibilities demand.

Services include accounts payable support, banking coordination, payment processing, and assistance with domestic and international financial transactions.


Executive Email & Digital Mail Management

Stay connected no matter where business takes you.

Whether managing a busy inbox or receiving important documents while traveling, I help ensure critical communications are organized, prioritized, and delivered efficiently.

Services include email management, message organization, digital mailbox services, document scanning, PDF delivery, and physical mail forwarding upon request.


Remote Administrative Support

When appropriate, I can securely access your office computer to assist with administrative tasks directly within your existing systems, providing seamless support without disrupting your workflow.

Remote access is performed securely and only with your authorization.


Pennsylvania Notary Services

As a commissioned Pennsylvania Notary Public, I provide in-person notarizations by appointment throughout Pennsylvania.

I also offer Remote Online Notary (RON) services through BlueNotary for eligible notarizations within applicable legal guidelines.

I am not an attorney licensed to practice law in the Commonwealth of Pennsylvania and may not provide legal advice or prepare legal documents.


Customized Business Support

Every business operates differently.

If you don't see exactly what you're looking for, let's talk. Many of my clients rely on customized support tailored specifically to their business processes, allowing them to delegate with confidence and focus on what they do best.

Request for Proposal

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Hours / Payments

Holiday work is performed at twice the normal rate and after-hours work will be performed at time and a half of the normal rate. (Except by prior arrangements.)  

Our terms are net 10 days. A 10% late fee is applied to all overdue invoices (Except by prior arrangements.)

Sub-Contracted Assistance
At times, Hilltop Secretarial Service may utilize a trusted colleague as a sub-contracted worker. Hilltop Secretarial Service will oversee such work, and handle payment of sub-contractor.

Payments: We accept payment via Zoho Payments, Square, PayPal, and ACH Transfer) and Checks by Phone. All checks are converted to electronic format. To submit your check, please call 877-897-1859 or email us and we’ll send you a form you can fill out.