Geography is no boundary…

Happy New Year

I want to wish everyone a very happy and safe New Year – as well as a profitable 2008! Best wishes, Kathy Ritchie]]>

Resolving Disputes to get what you want

I went back to the ad and re-read it carefully. I discovered that the lenses I received were not as described in the eBay ad, nor were they fully compatible with my camera as stated. I contacted the seller, and after showing her a couple shots, she agreed that the quality was poor.

We discussed options for a little while, then finally, agreed to have her ship out the correct lenses, and I would return the filters, the adapter and incorrect lenses. I would only pay for my shipping of the lenses back to her. My bottom line is: Don’t settle! If you’re not satisfied, and you know it should be different, speak up. Then you’ll get the clarity you deserve. Photos by Kathy Ritchie, Leaves and Landscape shots are after the new (correct) lenses were delivered. Thanks! Kathy Ritchie]]>

What is Price Fixing? (a reminder…)

  • ” Korean chipmaker Samsung agreed today to take a guilty plea and pay a $300 million fine for its participation in a global price-fixing scheme among memory chip manufacturers. (October 2005) Pasted from http://www.internetnews.com/bus-news/article.php/3556156>
  • ” NEW YORK – The five largest music companies and three of the USA’s largest music retailers agreed Monday to pay $67.4 million and distribute $75.7 million in CDs to public and non-profit groups to settle a lawsuit led by New York and Florida over alleged price-fixing in the late 1990s. (September 2002) Pasted from http://www.usatoday.com/life/music/news/2002-09-30-cd-settlement_x.htm>
  • ” If nothing else, the US DoJ (Department of Justice) is remarkably good at nailing foreign memory makers for price-fixing. Hynix Semiconductor, it emerged today, is the latest firm to plead guilty in a far-reaching DRAM scandal and has agreed to pay the DoJ a $185m fine. (April 2005) Pasted from http://www.theregister.co.uk/2005/04/21/hynix_fine_doj/> The Department of Justice (US) defines Price Fixing as: “Price fixing is an agreement among competitors to raise, fix or otherwise maintain the price at which their goods or services are sold. It is not necessary that competitors agree to charge exactly the same price, or that every competitor in a given industry join the conspiracy. Price fixing can take many forms, and any agreement that restricts price competition violates the law.” (www.usdoj.gov) The virtual assisting industry is still relatively new. It would be very easy for someone to suspect price fixing should we discuss prices in the association discussion groups. Remember, we need to keep our industry above board, and on the cutting edge. We don’t need to lose the reputation we’ve earned by inadvertently giving the impression of price fixing. Perception is everything. Our overall priority is to ensure that the public knows that virtual assistants can be trusted. This is why it is always a good practice to not discuss prices in groups. Kathy Ritchie, MVA, is the Owner of Ritchie Secretarial Service (www.thebestva.com), a successful virtual assistant practice in Aurora, Colorado since 1996, and the Editor of the RSS Herald (www.rssherald.com), the leading newsletter of the virtual assistant industry.]]>

    Joys of working while sick

    I have my planner, notebooks, Logitech Pen, and various cups, bottles, snacks, and my blanket (thank you so much for the beautiful blanket Clare Fyffe!) and of course my phones and remote controls. Remarkebly, I’m able to still work reasonably well. As you can see from the picture, I’m hanging in there. Thank you Everyone for your cheerful messages, e-cards and phone calls (Janet, Janice and Liz!)! You’re really helping to keep up my spirits! Have a great day! Kathy from the ‘Couch Office’]]>

    Chat With Us

    Please follow & like us :)